Terms and Conditions
Hawk River Images participates in a variety of business channels including
retail sales of prints and supplies, design and development services,
consulting and digital fine art printing. All of these endeavors are
guided by the same simple model:
We'll do the agreed upon work to the specified level of quality and you
agree to pay us for it in a timely fashion.
Here are the general terms by which we like to excecute that model:
- Unless otherwise specified on the invoice, all invoices are due and payable on receipt.
- Print and other merchandise orders via web or phone will be shipped within two business days of the order. If this is not possible, you will be contacted and informed of the delay, how long it will take to ship and given the opportunity to cancel the order.
- We will accept the return of any print as long as it is in an undamaged condition and provide a refund for the cost of the print, less shipping.
- If a print is damaged in shipping, we will need to be notified within 48 hours of receipt and you must file a claim with the shipping vendor.
- For design/development projects, we will mutually develop and agree upon a specification for the project that will include a definition of scope.
- Projects lasting less than two weeks will be invoiced on completion, invoices due on receipt and payable within 5 business days.
- Projects lasting from two to four weeks will require a deposit of 50% of the estimated cost, balance due after completion.
- Longer term projects are billable in either two or four week increments, or upon completion of milestones depending upon agreed upon terms of the project.
Payment
We can currently accept major credit cards, cash or checks and money orders made out to Hawk River Images. All online sales are payable via credit cards or PayPal through the secure payment interface. Othere jobs or local pick-up sales may also be paid by check or money order.
